Spreading the Word: Feedback From Countdown

I emailed Countdown last week with a message of support and a link to the blog inviting CD employees and their supporters to visit.

Last night I received this lovely reply from a member of the customer Care Team:

“Dear Mahara,


I would like to sincerely thank you for your support. It is a great feeling knowing that we have genuine customers like yourself who care for our Company.

I will be more than happy to share your blog. I am sure that everyone will appreciate your time and efforts having this organised.


Once again, I thank you very much. I hope you had a great weekend.

Warmest Regards,


Danielle Toia

Customer Care Representative

Countdown Contact Centre”

Thanks for your support guys!



Share Your Love for Countdown.. Positive Feedback from Consumers

Every business gets its share of complaints and criticisms – and Countdown has been getting more than its fair share lately, in addition to the occasionally abusive comment.

Here I leave a selection of positive comments left on their facebook page recently.

“Thank u @countdown for making life a little better today, that was a huge help yr juice being $1. I have a T1 son. He needs this to come up from a low. Thank u again”

Thankyou for another great delivery..everything fresh and my frozens..still frozen..ohh and thanks for the free samples..appreciated..keep up the good work Countdown Supermarkets”

“Big huge thank you to Trina and the lovely team at Cambridge Countdown. I went shopping today with 14month old twins an a 2 and a half year old. They saw me struggling and raced over with a twin trolley, a staff member helped me load up the children and then sent me on my way. I was standing in line and heard one of the staff member ask if I had started to unload my items yet because if not they will open a check out for me, at this point the twins lost it and Trina appeared and offered to take one of them for a walk while I carried on. It may not seem like a huge deal but I really appreciated the helpful staff today. Thanks countdown and Trina.”

“Thanks for the notepads Countdown! Will come in handy”

“Great to hear that Countdown responds positively to requests by online shoppers not to use plastic bags for their shopping. Here’s a comment from one of our fans on our Facebook page: “I have started online shopping with Countdown, and 9 times out of 10 they follow my instructions and deliver all the shopping each week in boxes and NO plastic bags! YaY!” Would be great if Countdown didn’t use plastic bags for online shopping at all. Look at the likes of Foodbox and Ooooby for inspiration. Comments and feedback welcome. Cheers from the team at recycle.co.nz.”


Dave Chambers does an excellent job: voices from employees

I have seen a range of positive comments and compliments on social media and in news discussion forums regarding Dave Chambers by those who have met him within the Countdown chain.

Here is a selection of those comments.

“…he remembers our names and always says hello…”
“..he is interested in how things are going for us..”
“..he cares about the staff…”
“..Mr Chambers and Brett Ashley are both top notch blokes..they treat everyone equally..”
“…all complaints are addressed no matter how big or small…”
“…head office do care..”
“..I have a lot of respect for him..”

Hardly the ‘ruthless bully’ he is being made out to be by those who are doing their best to dag him down into the mud and drown him in it.